- Care about advisees as people by showing empathy, understanding, and respect.
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Show interest, helpful intent, and involvement.
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Be a good listener.
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Provide accurate information.
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Know how to make referrals, and be familiar with referral sources.
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Don't make decisions for the student; help them make their own decisions.
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Focus on advisee's strengths and potentials rather than on limitations.
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Determine reasons for poor academic performance and direct advisees to appropriate support services.
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Be realistic with advisees.
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Use all available information sources.
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Keep anecdotal records of significant conversations for future reference.
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Don't be critical of other staff or faculty to advisees.
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Encourage advisees to talk by asking open-ended questions.
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Don't betray confidential information.
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Categorize advisee's questions; are they seeking action, information, or involvement and understanding.
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Be yourself and allow advisees to be themselves.
Adapted from Advising Skills, Techniques, and Resources, ACT