Remote Advising

Getting Started

When establishing an advising practice to in a remote environment, keep in mind that your role in supporting and engaging students remains just as critical as ever. Indeed, at a time when Univeristy policies and services may need to adjust rapidly, your role in helping students understand these changes, and to problem-solve and make decisions based on these changes, will be at the forefront of your advising practice.

Below are some excellent NACADA and WSU resources, best practices, ideas and trainings that can assist you with designing a high-quality virtual advising program as well as some suggestion for advisors and students who may be experiencing the stress of current or potential disruption and change.

NACADA Clearinghouse: Academic Advising Resources in Response to COVID-19

Additional articles:

Technology

The two main concerns when setting up your remote advising office is your technology set-up (devices and other hardware) as well as access to the appropriate University platforms and systems. C&IT has detailed instructions on how WSU staff can use the Remote Desktop Protocol (RDP) to access their WSU desktop from their personal laptop or desktop (or other device) as well as how staff can download sign-in authentication and the appropriate security software which will allow them access to University systems.

Forwarding office calls - Academic staff who wish to have their office calls forwarded to a home phone or cell can use the VoIP call forwarding steps to set up that service.

Using Google Voice - Advisors and academic staff who wish to call students without giving out their personal phone number can consider using this service from Google Voice. 

FERPA

The WSU Registrar has provided a Best Practices and Remote Advising document that should be reviewed by all academic staff working with students online.

MS Teams

Microsoft Teams is a communication and collaboration tool included in the Office 365 package of Wayne Connect. Teams includes chat with text, audio, video, file sharing and app integration. Teams is available to all WSU faculty, staff and registered students, which makes it an excellent platform for conducting online advising appointments. C&IT has multiple training pages dedicated to Teams support including the ones below that are most relevant to one-on-one advising.

In addition, there are advisor-specific considerations for using Teams that you may want to review, as well as a template to send to your students with instructions on Teams advising.

University Systems

Advising Works: Navigate has added a new "URL/Phone Number" text box to the appointment availability set-up. It can be used to provide additional information to students who when they make appointments.  The phone number/url shows up on the student's appointment confirmation page, the appointment confirmation email, and again on the appointment reminder or text, and is an actionable hyperlink. The Advising Works team has created instructions for setting up the feature and are available for questions in the Teams group chat.

Canvas - Advisors may wish to use Canvas as a non-term course for use with students. It is also smart for advisors to familiarize themselves with the WSU learning managment system that will be used heavily by professors and instructors

Xtender - Access to Xtender will allow advisors to review scanned transcripts for transfer student admits. Access is given through University Admissions. 

Slate - Remote advisors will need access to Slate when working with newly admitted FTIACs or transfers from other schools

Managing Stress

Self-care and support is extremely important during times of disruption and change. Academic staff on the front lines are encouraged to take advantage of the numerous resources and services available to them, and to refer students to appropriate services as well. Below are some suggested services and resources:

WSU Academic Staff Resources

Anxiety During a Public Health Crisis (Ulliance Employee Assistance Program)
Ulliance Employee Assistance Program - free counseling, coaching, crisis intervention, community resource referrals
Managing anxiety during the COVID19 outbreak (WSU School of Social Work)
Managing Stress & Anxiety (cdc.gov)
Practicing Self-Care in the Face of Coronavirus (Psychology Today)
The Missing Ingredient in Self Care (video)
Rob Pennington, PhD – Successfully Managing the Stress of Change (video)
How to Reduce Stress with the 2:1 Breathing Technique (video)
How to do Progressive Relaxation (video)
 

WSU Student Resources

Counseling & Psychological Services
Warrior Life & Wellness
Study Skills Academy Online Canvas 
WSU Suicide Prevention – Student Wellness
Managing anxiety during the COVID19 outbreak (WSU School of Social Work)
Managing Stress & Anxiety (cdc.gov) 
Practicing Self-Care in the Face of Coronavirus (Psychology Today)

University Advising Center