Submitted by Ryan Ferrante, AAC/SSC Committee Rep 

• Instead of escalating issues to SSC Director, Latonia Garrett, the SSC set up a new sscmanagement@wayne.edu email specifically for student service issues. This email is only for academic staff use and should not be shared with students.
• CARES Funding has been exhausted, but WSU has received aid from a new government program. Financial Aid is currently working on how those funds will be distributed to students. Students can still apply for Emergency Grants. 

Things to mention to students in your appointments:

• Students can start verifying their FASFA for next year. They can view their verification requirements in Academica under the Financial Aid tab. The sooner a student gets this done the better it is for them. Please make an effort to mention this in your appointments.
• The new SSC phone system is use and it allows students to elect to have a representative call them back when they are available. Students will need to stay on the line for a minimum of 6 minutes before getting an option to set up a call back appointment.
• Students that receive federal financial aid loans may apply unused aid 2020-2021 in the Spring/Summer semester. Students that receive Pell grants may be awarded a grant for the Spring/Summer semester if they were a full-time student in the Fall and Winter semesters. Students should be directed to Financial Aid to discuss their financial aid situation for the Spring/Summer semester.

Ryan Ferrante (ak8629@wayne.edu), Elizabeth Hill (ay9449@wayne.edu), and Desmond Mack (ef2085@wayne.edu) are the advisor representatives on the committee. Please feel free to contact us if you have any questions about how students and advisors interact with the SSC or if you have ideas about how to improve the student experience working with advisors and the SSC.